Cell Washing - 1153 Words

Name: Ranessa Dockery I.D #: 27100017 Course: Immunohematology Lab Instructor: Sala Randall Date: January 22, 2013 Lab #: 1 Title: Cell Washing Aim: To demonstrate quality assurance techniques in performing cell washing. Principle: Cell washing is a common procedure performed in the laboratory. This is a series of careful steps taken to wash red blood cells normally three times intermittently with centrifugation and decanting (Harmening 2012). The procedure serves to remove unbound immunoglobulins, Wharton’s jelly (from cord blood), hemolysed cells and also fibrin. The principle of the centrifuge entails centrifugal filtering of components due to centrifugal force applied and also centrifugal sedimentation†¦show more content†¦The water was discarded. * Steps 3 to 6 were repeated twice. * The final pellet was re-suspended until a cherry red color (similar to 2-5% standards) was obtained. Results: It was observed that the more the sample was washed, the clearer the supernatant appeared and the smaller the pellet became. The final pellet was re-suspended until a cherry red color was observed. The colors and volume of the 2% and 5% standards were also observed and compared to that of the sample since the aim was to achieve a 2-5% suspension. The 2% standard was of a paler red than the 5%. The final suspension of the sample was observed to be between the two standards, however, closer to the color of the 5% standard after further comparison while the volume was equal to that of the 5% standard. Discussion: In cell washing 0.85% NaCl was used to wash the cell each time. This solution was made prior to the lab exercise, and not overnight or days ahead, to ensure that the concentration remained the same as required and no evaporation could take place to alter / increase the such, as this would have adverse effects on the cells. This concentration was chosen since it was isotonic to the concentration of the red blood cells. Since both solutions were isotonic no particle movement occurred and the cells were not altered inShow MoreRelated7.06 Immune System Lab Report Essay1191 Words   |  5 Pagesï » ¿Nicole Perry 7.06 Immune System Lab Report Thoroughly washing your hands can be one of the best ways to prevent the spread of pathogens that cause illnesses. Our bodies have several lines of defense to fight infections. It is very important to do what we can do to avoid the pathogens from entering our system in the first place. Our hands pick up microscopic pathogens from objects that were touched by people who may not have washed their hands very well. When we forget to wash our hands or don’tRead MoreMrsa1450 Words   |  6 Pagesthat can prevent the spread of MRSA (Gould 2002). Washing hands is not kid’s stuff – not in the era of MRSA. Once entrenched MRSA can be extremely difficult to treat. If it gets into the blood stream it can be lethal (Belkum, Verbrugh 2001). Simor and Andrew (2001) also emphasise that hand washing is the most important control practice. It is essential because personal contact is the primary mode of MRSA transmission. Therefore good hand washing technique is vital to ens ure that the decontaminationRead MorePrevention And Prevention Of Infectious Diseases1280 Words   |  6 PagesProduct Overview Washing your hands with soap and water is one of the most important things you can do to prevent the risk of spreading diseases. Germs that cause colds, eye infections, and other illnesses can spread to the hands by sneezing, coughing, or rubbing the eyes and then can be transferred to other family members or friends (â€Å"CDC,† n.d.). To kill infection-causing germs, the Centers for Disease Control and Prevention recommends people wash for 15 to 20 seconds with soap, and water. HoweverRead MoreEssay on Health Associated Infections1620 Words   |  7 Pagessurgery took place. These infections may involve the top of the skin, the tissue under the skin, organs, or blood vessels. Surgical site infections sometimes take days or months after surgery to develop. The infections can be cause by improper hand washing, dressing change technique, or improper surgery procedure. Pneumonia can also become a hospital acquired infection. Ventilator-associated pneumonia is a type of lung in fection that occurs in a person who has been on a ventilator. Microorganisms canRead MoreProper Hand and Nail Care1830 Words   |  8 Pagescarefully washing your hands or the use of surgical scrubs or hand rubs? Did you know that 90% of all germs found on hands are located under the nails? Are you ready to help reduce the biological hazards by following elements of personal hand and nail hygiene?Outline * Ice breaker * Video: INFECTION. Don’t be the one to pass it on * Opening * Discover potentially hazardous microorganism in subungual area of the hand * Elements of proper hand and nail care * Hand washing with a nailRead MoreEssay about Infection Control2957 Words   |  12 Pagesincreased activity causes redness, swelling and heat. A process called chemotaxis, chemical attraction, draws necessary cells to the damaged area, travelling through gaps in the capillary wall in a process known as diapedesis (Van De Graff and Fox 1995). Phagocytosis occurs at this point by engulfing the invading micro-organism at the site of infection. As the phagocytes die and dead cells increase a pocket of exudate is formed which can rupture onto the surface in the form of pus. Due to recent surgeryRead MoreWhirlpool Case Study2162 Words   |  9 Pageslocal markets. New products were released in the global market which addressed the specific needs the emerging market customers and is what assisted Whirlpool in becoming a global contender. Why People Buy Appliances Appliances are just like computers, cell phones, and automobiles. The main reason a person buys appliances is because they are modern conveniences. In a first world country nearly every home has a refrigerator in their kitchen. In the United States people purchase appliances primarily toRead MoreHosptial Acquired Infection4180 Words   |  17 Pagesthe last 160 years, we have had the scientific knowledge of how to reduce hand contamination and thereby decrease patient infection. Epidemiologic studies continue to demonstrate the favorable cost-benefit ratio and positive effects of simple hand washing for preventing transmission of pathogens in health care facilities. The use of antiseptic hand soaps (i.e., ones containing chlorhexidine) and alcohol-based hand rubs also effectively reduce bacterial counts on hands when used properly. AlthoughRead MoreCell And Breast Cancers And Colorectal Cancer1161 Words   |  5 Pagespyrimidine analog that irreversibly inhibits TS. Thymidine is a nucleoside and a major component of the DNA and is hence required by cells for proliferation. Deoxyuridine monophostate (dUMP) upon methylation by TS generates thymidine monophostate (dTMP). 5FU interrupts the activity of TS and creates a shortage in the levels of dTMP. Thus the rapidly proliferating cells undergo death due to lack of thymidine nucleoside. 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Practical Demonkeeping Chapter 16-18 Free Essays

16 HOWARD Howard Phillips, the owner of H.P.’s Cafe, had just settled down in the study of his stone cottage when he looked out the window and saw something moving through the trees. We will write a custom essay sample on Practical Demonkeeping Chapter 16-18 or any similar topic only for you Order Now Howard had spent most of his adult life trying to prove three theories he had formulated in college: one, that before man had walked the Earth there had been a powerful race of intelligent beings who had achieved a high level of civilization, then for some unknown reason had disappeared; two, that the remnants of their civilization still existed underground or under the ocean, and through extreme cunning and guile had escaped detection by man; and three, that they were planning to return as masters of the planet in a very unfriendly way. What lurked in the woods outside Howard Phillips’s cottage was the first physical evidence of his theories that he had ever encountered. He was at once elated and terrified. Like the child who is delighted by the idea of Santa Claus, then cries and cowers behind its mother when confronted with the corpulent red-suited reality of a department-store Santa, Howard Phillips was not fully prepared for a physical manifestation of what he had long believed extant. He was a scholar, not an adventurer. He preferred his experiences to come secondhand, through books. Howard’s idea of adventure was trying whole wheat toast with his daily ham and eggs instead of the usual white bread. He stared out the window at the creature moving in the moonlight. It was very much like the creatures he had read about in ancient manuscripts: bipedal like a man, but with long, apelike arms; reptilian. Howard could see scales reflecting in the moonlight. The one inconsistency that bothered him was its size. In the manuscripts, these creatures, who were said to be kept as slaves by the Old Ones, had always been small in stature, no more than a few feet tall. This one was enormous – four, maybe five meters tall. The creature stopped for moment, then turned slowly and looked directly at Howard’s window. Howard resisted the urge to dive to the floor and so stood staring straight into the eyes of the nightmare. The creature’s eyes were the size of car headlamps and they glowed a faint orange around slotted, feline pupils. Long, pointed scales lay back against its head, giving the impression of ears. They stood there, staring at each other, the creature and the man, neither moving, until Howard could bear it no longer. He grabbed the curtains and pulled them shut, almost ripping them from the rod in the process. Outside he could hear the sound of laughter. When he dared to peak through the gap in the curtains, the creature was gone. Why hadn’t he been more scientific in his observation? Why hadn’t he run for his camera? For all his work at putting together clues from arcane grimoirs to prove the existence of the Old Ones, people had labeled him a crackpot. One photograph would have convinced them. But he had missed his chance. Or had he? Suddenly it occurred to Howard that the creature had seen him. Why should the Old Ones be so careful not to be discovered for so long, then walk in the moonlight as if out for a Sunday stroll? Perhaps it had not moved on at all but was circling the house to do away with the witness. First he thought of weapons. He had none in the house. Many of the old books in his library had spells for protection, but he had no idea where to start looking. Besides, the verge of panic was not the ideal mental state in which to do research. He might still be able to bolt to his old Jaguar and escape. Then again, he might bolt into the claws of the creature. All these thoughts passed through his mind in a second. The phone. He snatched the phone from his desk and dialed. It seemed forever for the dial to spin, but finally there was a ring and a woman’s voice at the other end. â€Å"Nine-one-one, emergency,† she said. â€Å"Yes, I wish to report a lurker in the woods.† â€Å"What is your name, sir?† â€Å"Howard Phillips.† â€Å"And what is the address you are calling from?† â€Å"Five-oh-nine Cambridge Street, in Pine Cove.† â€Å"Are you in any immediate danger?† â€Å"Well, yes, that is why I called.† â€Å"You say you have a prowler. Is he attempting to enter the house?† â€Å"Not yet.† â€Å"You have seen the prowler?† â€Å"Yes, outside my window, in the woods.† â€Å"Can you describe him?† â€Å"He is an abomination of such abysmal hideousness that the mere recollection of this monstrosity perambulating in the dark outside my domicile fills me with the preternatural chill of the charnel house.† â€Å"That would be about how tall?† Howard paused to think. Obviously the law enforcement system was not prepared to deal with perversions from the transcosmic gulfs of the nethermost craters of the underworld. Yet he needed assistance. â€Å"The fiend stands two meters,† he said. â€Å"Could you see what he was wearing?† Again Howard considered the truth and rejected it. â€Å"Jeans, I believe. And a leather jacket.† â€Å"Could you tell if he was armed?† â€Å"Armed? I should say so. The beast is armed with monstrous claws and a toothed maw of the most villainous predator.† â€Å"Calm down, sir. I am dispatching a unit to your home. Make sure the doors are locked. Stay calm, I’ll stay on the line until the officers arrive.† â€Å"How long will that be?† â€Å"About twenty minutes.† â€Å"Young woman, in twenty minutes I shall be little more than a shredded memory!† Howard hung up the phone. It had to be escape, then. He took his greatcoat and car keys from the foyer and stood leaning against the front door. Slowly he slipped the lock and grabbed the door handle. â€Å"On three, then,† he said to himself. â€Å"One.† He turned the door handle. â€Å"Two.† He bent, preparing to run. â€Å"Three!† He didn’t move. â€Å"All right, then. Steel yourself, Howard.† He started the count again. â€Å"One.† Perhaps the beast was not outside. â€Å"Two.† If it was a slave creature, it wasn’t dangerous at all. â€Å"Three!† He did not move. Howard repeated the process of counting, over and over, each time measuring the fear in his heart against the danger that lurked outside. Finally, disgusted with his own cowardliness, he threw the door open, and bolted into the dark. 17 BILLY Billy Winston was on the final stretch of the nightly audit at the Rooms-R-Us Motel. His fingers danced across the calculator like a spastic Fred Astaire. The sooner he finished, the sooner he could log onto the computer and become Roxanne. Only thirty-seven of the motel’s one hundred rooms were rented tonight, so he was going to finish early. He couldn’t wait. He needed Roxanne’s ego boost after being ditched by The Breeze the night before. He hit the total button with a flourish, as if he had just played the final note of a piano concerto, then wrote the figure into the ledger and slammed the book. Billy was alone in the motel. The only sound was the hum of the fluorescent lights. From the windows by his desk he had a 180-degree view of the highway and the parking lot, but there was nothing to see. At that time of night a car or two passed every half hour or so. Just as well. He didn’t like distractions while he was being Roxanne. Billy pushed a stool up to the front counter behind the computer. He typed in his access code and logged on. WITKSAS: HOW’S YOUR DOG, SWEETIE? SEND: PNCVCAL The Rooms-R-Us Motel chain maintained a computer network for making reservations at their motels all over the world. From any location a desk clerk could contact any of the two hundred motels in the chain by simply entering a seven-letter code. Billy had just sent a message to the night auditor in Wichita, Kansas. He started at the green phosphorescent screen, waiting for an answer. PNCVCAL: ROXANNE! MY DOG IS LONELY. HELP ME, BABY. WITKSAS Wichita was on line. Billy punched up a reply. WITKSAS: MAYBE HE NEEDS A LITTLE DISCIPLINE. I COULD SMOTHER HIM IF YOU WANT. SEND: PNCVCAL There was a pause while Billy waited. PNCVCAL: YOU WANT TO HOLD HIS POOR FUZZY FACE BETWEEN YOUR MELONS UNTIL HE BEGS? IS THAT IT? WITKSAS Billy thought for a moment. This was why they loved him. He couldn’t just throw them an answer they could get from any sleazebeast. Roxanne was a goddess. WITKSAS: YES. AND BEAT HIM SOFTLY ON THE EARS. BAD DOG. BAD DOG. SEND: PNCVCAL Again Billy waited for the response. A message appeared on the screen. WHERE ARE YOU DARLING? I MISS YOU. TULSOKL. It was his lover from Tulsa. Roxanne could handle two or three at once, but she wasn’t in the mood for it right now. She was feeling a little crampy. Billy adjusted his crotch, his panties were riding up a bit. He typed two messages. WITKSAS: GO PET YOUR DOGGIE FOR A WHILE. AUNTIE ROXANNE WILL CHECK ON YOU IN A WHILE. SEND: PNCVCAL TULSOKL: TOOK AN EVENING OFF TO SHOP FOR SOMETHING LACY TO WEAR FOR YOU. I HOPE YOU DON’T FIND IT TOO SHOCKING. SEND: PNCVCAL While he was waiting for a response from Oklahoma, Billy dug into his gym bag for his red high heels. He liked to hook the stiletto heels into the rungs of the stool while he talked to his lovers. When he glanced up, he thought he saw something moving out in the parking lot. Probably just a guest getting something from the car. PNCVCAL: YOU SWEET LITTLE THING, YOU COULD NEVER SHOCK ME. TELL ME WHAT YOU BOUGHT. TULSOKL Billy started to type in a modest description of a lace teddy he had seen in a catalog. To the guy in Tulsa, Roxanne was a shy little flower; to Wichita she was a dominatrix. The desk clerk in Seattle saw her as a leather-clad biker chick. The old man in Arizona thought she was a struggling single mother of two, barely making it on a desk clerk’s salary. He always wanted to send her money. There were ten of them in all. Roxanne gave them what they needed. They loved her. Billy heard the double doors of the lobby open, but he did not look up. He finished typing his message and pressed the SEND button. â€Å"Can I help you,† he said mechanically, still not looking up. â€Å"You betcha,† a voice said. Two huge reptilian hands clacked down on the counter about four feet on each side of Billy. He looked up into the open mouth of the demon coming at his face. Billy pushed back from the keyboard. His heel caught in the rung of the stool and he went over backward as the giant maw snapped shut above him. Billy let loose a long, sirenlike scream and began scrambling on his hands and knees behind the counter toward the back office. Looking back over his shoulder, he saw the demon crawling over the counter after him. Once in the office, Billy leapt to his feet and slammed the door. As he turned to run out the back door, he heard the door fly open and slam against the wall. The back door of the office led into a long corridor of rooms. Billy pounded on the doors as he passed. No one opened a door, but there were angry shouts from inside the rooms. Billy turned and saw the demon filling the far end of the corridor. It was in a crouch, moving down the corridor on all fours, crawling awkward and batlike in the confined space. Billy dug in his pocket for his pass key, found it, and ran down the hallway and around the corner. Making the corner, he twisted his ankle. White pain shot up his leg, and he cried out. He limped to the closest door. The images of women in horror movies who twisted their ankles and feebly fell into the clutches of the monster raced through his head. Damn high heels. He fumbled the key into the lock while looking back down the hallway. The door opened and Billy fell into the room just as the monster rounded the corner behind him. He kicked the stiletto heel off his good foot, vaulted up and hopped across the empty room to the sliding glass door. The safety bar was set. He fell to his knees and began clawing at it. The only light in the room was coming from the hallway, and suddenly that was eclipsed. The monster was working its way through the doorway. â€Å"What the fuck are you!† Billy screamed. The monster stopped just inside the room. Even crouching over, its shoulders hit the ceiling. Billy cowered by the sliding door, still clawing under the curtains at the safety bar. The monster looked around the room, its huge head turning back and forth like a searchlight. To Billy’s amazement, it reached around and turned on the lights. It seemed to be studying the bed. â€Å"Does that have Magic Fingers?† it said. â€Å"What!† Billy said. It came out a scream. â€Å"That bed has Magic Fingers, right?† Billy pulled the safety bar loose and hurled it at the monster. The heavy steel bar hit the monster in the face and rattled to the floor. The monster showed no reaction. Billy reached for the latch on the door and started to pull it open. The monster scuttled forward, reached over Billy’s head, and pushed the door shut with one clawed finger. Billy yanked on the door but it was held fast. He collapsed under the monster with a long, agonizing wail. â€Å"Give me a quarter,† the monster said. Billy looked up into the huge lizard face. The monster’s grin was nearly two feet wide. â€Å"Give me a quarter!† it repeated. Billy dug into his pocket, came out with a handful of change, and timidly held it up to the monster. Still holding the door shut with one hand, the monster reached down with the other and plucked a quarter from Billy’s hand with two claws, using them like chopsticks. â€Å"Thanks,† it said. â€Å"I love Magic Fingers.† The demon let go of the door. â€Å"You can go now,† it said. Before he could think about it, Billy threw the door open and dove through. He was climbing to his feet when something caught him by the leg from behind and dragged him back into the room. â€Å"I was just kidding. You can’t go.† The monster held Billy upside down by his leg while it dropped the quarter into the little metal box on the nightstand. Billy flailed in the air, screaming and clawing at the demon, ripping his fingernails against its scales. The monster took Billy into its arms like a teddy bear and lay back on the bed. Its feet hung off the end and nearly touched the dresser on the opposite wall. Billy could not scream; there was no breath for a scream. The monster let go with one arm and placed one long claw at Billy’s ear. â€Å"Don’t you just love Magic Fingers?† it said. Then it drove the claw though Billy’s brain. 18 RACHEL After Merle died and Rachel observed a respectable period of mourning, which was precisely the same amount of time it took the courts to transfer Merle’s property to her, she sold the Cessna and the trailer, bought herself a Volkswagen van, and on the advice of the women at the shelter, headed for Berkeley. In Berkeley, they insisted, she would find a community of women who could help her stay off the wheel of abuse. They were right. The women in Berkeley welcomed Rachel with open arms. They helped her find a place to live, enrolled her in exercise and self-actualization courses, taught her to defend herself, nurture herself, and most important, to respect herself. She lost weight and grew strong. She thrived. Within a year she took the remainder of her inheritance and bought a lease on a small studio adjacent to the University of California campus and began teaching high-intensity aerobics. She soon gained a reputation as a tough, domineering bitch of an instructor. There was a waiting list to get into her classes. The fat little girl had come into her own as a beautiful and powerful woman. Rachel taught six classes a day, putting herself through the rigors of each workout along with her students. After a few months of that regimen, she fell ill, waking one morning to find that she had just enough strength to call the women in her classes to cancel, and no more. One of her students, a statuesque, gray-haired woman in her forties named Bella, appeared at Rachel’s door a few hours later. Once through the door Bella began giving orders. â€Å"Take off your clothes and get back in bed. I’ll bring you some tea in a moment.† Her voice was deep and strong, yet somehow soothing. Rachel did as she was told. â€Å"I don’t know what you think you’ve done to deserve the punishment you are giving yourself, Rachel,† Bella said, â€Å"but it has to stop.† Bella sat on the edge of Rachel’s bed and watched while Rachel drank the tea. â€Å"Now lie on your stomach and relax.† Bella applied fragrant oil to Rachel’s back and began rubbing, first with long, slow strokes that spread the oil, then gradually digging her fingers into the muscles until Rachel thought she would cry out in pain. When the message was finished, Rachel felt even more exhausted than before. She fell into a deep sleep. When Rachel awoke, Bella repeated the process, forcing Rachel to drink the bitter tea, then kneading her muscles until they ached. Again, Rachel slept. When Rachel awoke the fourth time, Bella again served her the tea, but this time she had Rachel lie on her back to receive her massage. Bella’s hands played gently over her body, lingering between her legs and on her breasts. Through the drugged haze of the tea, Rachel noticed that the older woman was almost naked and had rubbed her own body with the same fragrant oils that she used on Rachel. It didn’t occur to Rachel to resist. Since Bella had come through the door, she had been giving orders and Rachel had obeyed. In the dim light of Rachel’s little apartment they became lovers. It had been two years since Rachel had been with a man. Trading soft caresses with Bella, she didn’t care if she was ever again. When Rachel was back on her feet, Bella introduced her to a group of women who met at Bella’s house once a week to perform ceremonies and rituals. Among these women Rachel learned about a new power she carried within herself, the power of the Goddess. Bella tutored her in the machinations of white magic and soon Rachel was leading the coven in rituals, while Bella looked on like a proud mother. â€Å"Modulate your voice,† Bella told her. â€Å"No matter what you are saying it should sound like a chant to the Goddess. The coven should be taken with the chant. That is the meaning of enchantment, my dear.† Rachel gave up her apartment and moved into Bella’s restored Victorian house near the U.C. campus. For the first time in her life, she felt truly happy. Of course, it didn’t last. One afternoon she came home to find Bella in bed with a bald and bewhiskered professor of music. Rachel was livid. She threatened the professor with a fireplace poker and chased him, half-naked, into the street. He exited clutching his tweed jacket and corduroy slacks in front of him. â€Å"You said you loved me!† Rachel screamed at Bella. â€Å"I do love you, dear.† Bella did not seem the least bit upset. Her voice was deep and modulated like a chant. â€Å"This was about power, not love.† â€Å"If I wasn’t filling your needs, you should have said something.† â€Å"You are the most wonderful lover I have known, dear Rachel. But Dr. Mendenhall holds the mortgage on our house. That loan is interest free, in case you hadn’t noticed.† â€Å"You whore!† â€Å"Aren’t we all, dear?† â€Å"I’m not.† â€Å"You are. I am. The Goddess is. We all have our price. Be it love, or money, or power, Rachel. Why do you think the women in your exercise classes put themselves through so much pain?† â€Å"You’re changing the subject.† â€Å"Answer me,† Bella demanded. â€Å"Why?† â€Å"They want a sound body. They want a strong vessel to carry a strong spirit.† â€Å"They don’t give a rat’s ass about a strong spirit. They want a tight ass so men will want them. They will deny it to the death, but it’s true. The sooner you realize that, the sooner you will realize your own power.† â€Å"You’re sick. This goes against everything you’ve ever taught me.† â€Å"This is the most important thing I ever will teach you, so listen! Know your price, Rachel.† â€Å"No.† â€Å"You think I’m some cheap slut, do you? You think you’re above selling yourself? How much rent have you ever paid here?† â€Å"I offered. You said it didn’t matter. I loved you.† â€Å"That’s your price, then.† â€Å"It’s not. It’s love.† â€Å"Sold!† Bella climbed out of bed and strode across the room, her long gray hair flying behind her. She took her robe from the closet, threw it around herself, and tied the sash. â€Å"Love me for what I am, Rachel. Just as I love you for what you are. Nothing has changed. Dr. Mendenhall will be back, whimpering like a puppy. If it will make you feel better, you can be the one that takes him. Maybe we can do it together.† â€Å"You’re sick. How could you even suggest such a thing?† â€Å"Rachel, as long as you see men as human beings, we are going to have a problem. They are inferior beings, incapable of love. How could a few moments of animal friction with a subhuman affect us? What we have between us?† â€Å"You sound like a man caught with his pants down.† Bella sighed. â€Å"I don’t want you around the others until you calm down. There’s some money in my jewelry box. Why don’t you take it and go down to Esalen for a week or so. Think this over. You’ll feel better when you get back.† â€Å"What about the others?† Rachel asked. â€Å"How do you think they’ll feel when they find out that all the magic, all the spiritualism you preach, is just so much bullshit?† â€Å"Everything is true. They follow me because they admire my power. This is part of that power. I haven’t betrayed anyone.† â€Å"You’ve betrayed me.† â€Å"If you feel that way, then perhaps you’d better leave.† Bella went into the bathroom and began drawing a bath. Rachel followed her. â€Å"Why should I leave? I could just tell them. I know as much as you do now. I could lead them.† â€Å"Dear Rachel.† Bella was adding oils to her bath and not looking up. â€Å"Didn’t you learn anything from killing your husband? Destruction is a man’s way.† Rachel was stunned. She had told Bella about the accident but not that she had caused it. She had told no one. Bella looked up at her at last. â€Å"You can stay if you wish. I still love you.† â€Å"I’ll go.† â€Å"I’m sorry, Rachel. I thought you were more highly evolved.† Bella slipped out of her robe and into her bath. Rachel stood in the doorway staring down at her. â€Å"I love you,† she said. â€Å"I know you do, dear. Now, go pack your things.† Rachel couldn’t bear the idea of staying in Berkeley. Everywhere she went she encountered reminders of Bella. She loaded up her van and spent a month driving around California, looking for a place where she might fit in. Then, one morning while reading the paper over breakfast, she spotted a column called â€Å"California Facts.† It was a simple list of figures that informed readers of obscure facts such as which California county produces the most pistachios (Sacramento), where one had the best chance of having one’s car stolen (North Hollywood), and tucked amid a mlange of seemingly insignificant demographics, which California town had the highest per capita percentage of divorced women (Pine Cove). Rachel had found her destination. Now, five years later, she was firmly set in the community, respected by the women and feared and lusted after by the men. She had moved slowly, recruiting into her coven only women who sought her out – mostly women who were on the verge of leaving their husbands and who needed something to shore them up during the divorce process. Rachel provided them with the support they required, and in return they gave her their loyalty. Just six months ago she initiated the thirteenth and final member of the coven. At last she was able to perform the rituals that she had worked so hard to learn from Bella. For years they seemed ineffective, and Rachel attributed their failure to not having a full coven. Now she was starting to suspect that the Earth magic they were trying to perform just did not work – that there was no real power to be had. She could lead the coven to attempt anything, and on her command they would do it. That was a power of sorts. She could extract favors from men with no more than a seductive glance and in that, there was a power. But none of it was enough. She wanted the magic to work. She wanted real power. Catch had sensed Rachel’s lust for power in the Head of the Slug that afternoon, recognizing in her what he had seen in his ruthless masters before Travis. That night, while Rachel lay in the dark of her cabin, contemplating her own impotence, the demon came to her. She had locked the door that night, more out of habit than need, as there was very little crime in Pine Cove. Around nine she heard someone try the doorknob and she sat upright in bed. â€Å"Who is it?† As if in answer, the door bent slowly inward and the doorjamb cracked, then splintered away. The door opened, but there was no one behind it. Rachel pulled the quilt up around her chin and scooted up into the corner of the bed. â€Å"Who is it?† A voice growled out of the darkness, â€Å"Don’t be afraid. I will not hurt you.† The moon was bright. If someone was there, she should have been able to see his silhouette in the doorway, but strain as she might, she saw nothing. â€Å"Who are you? What do you want?† â€Å"No – what do you want?† the voice said. Rachel was truly frightened; the voice was coming from an empty spot not two feet away from her bed. â€Å"I asked you first,† she said. â€Å"Who are you?† â€Å"Ooooooooooo, I am the ghost of Christmas past.† Rachel poked herself in the leg with her thumbnail to make sure she was not dreaming. She wasn’t. She found herself speaking to the disembodied voice in spite of herself. â€Å"Christmas is months away.† â€Å"I know. I lied. I’m not the ghost of Christmas past. I saw that in a movie once.† â€Å"Who are you!† Rachel was near hysteria. â€Å"I am all your dreams come true.† Someone must have planted a speaker somewhere in the house. Rachel’s fear turned to anger. She leapt from bed to find the offending device. Two steps out of bed she ran into something and fell to the floor. Something that felt like claws wrapped around her waist. She felt herself being lifted and put back on the bed. Panic seized her. She began to scream as her bladder let go. â€Å"Stop it!† The voice drowned her screams and rattled the windows of the cabin. â€Å"I don’t have time for this.† Rachel cowered on the bed. She was panting and felt herself getting light-headed. She started to sink back into unconsciousness, but something caught her by the hair and yanked her back. Her mind searched for a touchstone in reality. A ghost – it was a ghost. Did she believe in ghosts? Perhaps it was time to start. Maybe it was him, returned for revenge. â€Å"Merle, is that you?† â€Å"Who?† â€Å"I’m sorry, Merle, I had to†¦Ã¢â‚¬  â€Å"Who is Merle?† â€Å"You’re not Merle?† â€Å"Never heard of him.† â€Å"Then, who – what in the hell are you?† â€Å"I am the defeat of your enemies. I am the power you crave. I am, live and direct from hell, the demon Catch! Ta-da!† There was a clicking on the floor like a tap-dancing step. â€Å"You’re an Earth spirit?† â€Å"Er, uh, yes, an Earth spirit. That’s me, Catch, the Earth spirit.† â€Å"But I didn’t think the ritual worked.† â€Å"Ritual?† â€Å"We tried to call you up at the meeting last week, but I didn’t think it worked because I didn’t draw the circle of power with a virgin blade that had been quenched in blood.† â€Å"What did you use?† â€Å"A nail file.† There was a pause. Had she offended the Earth spirit? Here was the first evidence that her magic could work and she had blown it by compromising the materials called for in the ritual. â€Å"I’m sorry,† she said, â€Å"but it’s not easy to find a blade that’s been quenched in blood.† â€Å"It’s okay.† â€Å"If I had known, I†¦Ã¢â‚¬  â€Å"No really, it’s okay.† â€Å"Are you offended, Great Spirit?† â€Å"I am about to bestow the greatest power in the world upon a woman who draws circles in the dirt with nail files. I don’t know. Give me a minute.† â€Å"Then you will grant harmony to the hearts of the women in the coven?† â€Å"What the fuck are you talking about?† the voice said. â€Å"That is why we summoned you, O Spirit – to bring us harmony.† â€Å"Oh, yeah, harmony. But there is a condition.† â€Å"Tell me what you require of me, O Spirit.† â€Å"I will return to you later, witch. If I find what I am looking for, I will need you to renounce the Creator and perform a ritual. In return you will be given the command of a power that can rule the Earth. Will you do this?† Rachel could not believe what she was hearing. Accepting that her magic worked was a huge step, yet she was speaking to the evidence. But to be offered the power to rule the world? She wasn’t sure her career in exercise instruction had prepared her for this. â€Å"Speak, woman! Or would you rather spend your life collecting gobs of hair from shower drains and fingernail parings from ashtrays?† â€Å"How do you know about that?† â€Å"I was destroying pagans when Charlemagne was alive. Now, answer; there is a hunger rising in me and I must go.† â€Å"Destroying pagans? I thought the Earth spirits were benevolent.† â€Å"We have our moments. Now, will you renounce the Creator?† â€Å"Renounce the Goddess, I don’t know†¦Ã¢â‚¬  â€Å"Not the Goddess! The Creator!† â€Å"But the Goddess†¦Ã¢â‚¬  â€Å"Wrong. The Creator, the All-Powerful. Help me out here, babe – I’m not allowed to say his name.† â€Å"You mean the Christian God?† â€Å"Bingo! Will you renounce him?† â€Å"I did that a long time ago.† â€Å"Good. Wait here. I will be back.† Rachel searched for a last word, but nothing came. She heard a rustling in the leaves outside and ran to the door. In the moonlight she could see the shapes of cattle standing in the nearby pasture and something moving among them. Something that was growing larger as it moved away toward town. How to cite Practical Demonkeeping Chapter 16-18, Essay examples

Electronic Health Record Management

Question: Discuss EHR system challenges and the supporting roles of HIM professionals in addressing these challenges. Recognize the planning and implementation aspects of EHRs. Provide examples of EHR systems as they may be implemented in various types of health care settings. Answer: Introduction: The field of healthcare is progressing in the area of the electronic health records (EHRs) that helps in improving the safety and quality of the care of the patient and gains much efficiency in the delivery system of the healthcare. Much stress is made on the systems that give support to the decision making in the clinical department as well as the process of care taking for the patients in the creation of health information. Therefore is essential to further look at the information phase and develop a plan which results in the maintaining of the EHR system at a higher level for all the legal and business purposes. Thus the EHR management and the EHR system therefore will continue to function critically in providing care across the healthcare organizations (Evans Dwight C et al (2006). But these days to start developing an EHR system the vendors, healthcare staff and the others ignore to enhance the processes and capabilities in order to enable correct functioning of the system and m ake sure that the electronic version is present in the legal business record rather than the existence of the paper type system. The traditional health and business records management concepts should be applied and evaluated in todays world of the EHRs systems. Hence there must be a good knowledge about the change in the process of management which is necessary for the activities of these healthcare organizations and also help to analyze all the benefits in the use of the EHRs and in the requests for the selection, installation, development, implementation and the proposals to be able to take care of the needs and requirements of the organization. Therefore here the HIM professionals can help to bring the management records techniques to paper practices and also start and guide the organization to shift to the electronic record systems. These HIM professionals can also help in the office visit, documentation, payment and coding of the activities of the organizations. They can also i dentify the negative aspects and recommend the organization as to where there is a need for improvement and how best they can achieve the practice. The HIM professionals can help physician to manage the practice of using paper to plan for electronic systems and also support and implement an electronic atmosphere in an organization (DesRoches, Catherine M., et al (2008). It is very essential to develop a change in the strategy of management by using the EHRs system and this strategy will also recognize the important factors of the relationship in the management process and also help the staff members to perform their duties and to manage the change efficiently. They must try and create a vision for the goal for implementing the process of the EHRs system. These implementations include four stages that are; selection, decision, pre-implementation, implementation and post implementation. These stages give importance to identify the sources to serve the values of the EHRs and also in providing encouragement and direction to the project. The other factors that help in the implementing of the assessing the workflow is to understand the financial issues first then conduct various training sessions that are timed well to meet all the needs of the staff and their requirements. The use of the EHRs system is best explained in a behavioral healthcare (BHC) setting which has a wide range of services from the outpatient substance and the fulltime treatments for the psychiatric treatment. These services also differ in the type of care that is provided for instance they offer a group therapy or a face to face counseling etc. this diversity is the fact that every area has much sensitivity in regards to both treatment approaches and also in the privacy of the clients. However behavioral health organizations have exited from implementing anelectronic health record (EHR) because they feel that the complexity of the care setting involves the use of technology and also the EHRs have traditionally focused on getting information about physical medical conditions and the main context for the BHC field is very limited (McDonald et al (2014). The expense of an EHR has presented additional drawbacks as organizations are sometimes hesitant and unable to raise capital for tech nology. These are, however the challenges that are faced by the healthcare organizations if EHRs are not implemented, especially as behavioral health information becomes more critical for the patients record. References AHIMA e-HIMTM Task Force. "The Strategic Importance of Electronic Health Records Management." Journal of AHIMA 75, no.9 (October 2004) Evans Dwight C.; Nichol, W. Paul; Perlin, Jonathan B. (2006). "Effect of the implementation of an enterprise-wide Electronic Health Record on productivity in the Veterans Health Administration".Health Economics, Policy and Law DesRoches, Catherine M., et al. Electronic Health Records in Ambulatory CareA National Survey of Physicians.New England Journal of Medicine359, no. 1 (July 3, 2008) McDonald, Clement J.; Callaghan, Fiona M.; Weissman, Arlene; Goodwin, Rebecca M.; Mundkur, Mallika; Kuhn, Thomson (November 2014). "Use of Internist's Free Time by Ambulatory Care Electronic Medical Record Systems"

Live It Up by Lee DeWyze free essay sample

Though Im a fan of the show-American Idol (and this years particular winner), I am not immune to when Idol singers (should) go downhill. Lee DeWyzes Live It Up album may not get the attentionit deserves due to the dramatic decrease of viewers for American Idol. However, Live It Up individualizes Lees unique voice while the lyrics are catchy. This album has a romantic feel, yet is appropriate for both genders and allows you to dance to the music. I recommend listening to Sweet Serendipity when youre feeling down. Sweet Serendipity is the perfect balance between upbeat and calm along with other songs from his album. This song is an inexplicable contradiction listed as my favorite song from the Live It Up album. Although I think highly of Lees album, there are a few songs (I admit) that just slip by while listening. If it wasnt for American Idols low ratings, the Live It Up album could have been a hit, but the show ruined it for him. We will write a custom essay sample on Live It Up by Lee DeWyze or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page My top 3 songs: #1- Sweet Serendipity #2- Me and My Jealousy #3- Dear Isabelle

Stereographic Photography

Stereographic Photography Stereographs were a very popular form of photography in the 19th century. Using a special camera, photographers would take two nearly identical images which, when printed side by side, would appear as a three dimensional image when viewed through a set of special lenses called a stereoscope. Millions of stereoview cards were sold and a stereoscope kept in the parlor was a common entertainment item for decades. Images on the cards ranged from portraits of popular figures to comical incidents to spectacular scenic views. When executed by talented photographers, stereoview cards could make scenes appear extremely realistic. For example, a stereographic image shot from a tower of the Brooklyn Bridge during its construction, when viewed with the proper lenses, makes the viewer feel as if they are about to step out on a precarious rope footbridge. The popularity of stereoview cards faded by about 1900. Large archives of them still exist and thousands of them can be viewed online. Many historic scenes were recorded as stereo images by noted photographers including Alexander Gardner and Mathew Brady, and scenes from Antietam and Gettysburg can seem particularly vivid when viewed with the proper equipment that shows off their original 3-D aspect. History of Stereographs The earliest stereoscopes were invented in the late 1830s, but it wasn’t until the Great Exhibition of 1851 that a practical method of publishing stereo images was introduced to the public. Throughout the 1850s the popularity of stereographic images grew, and before long many thousands of cards printed with side-by-side images were being sold. Photographers of the era tended to be businessmen fixated on capturing images that would sell to the public. And the popularity of the stereoscopic format dictated that many images would be captured with stereoscopic cameras. The format was especially suited to landscape photography, as spectacular sites such as waterfalls or mountain ranges would appear to jump out at the viewer. In typical use, stereoscopic images would be viewed as parlor entertainment. In an era before films or television, families would experience what it was like to see distant landmarks or exotic landscapes by passing around the stereoscope. Stereo cards were often sold in numbered sets, so consumers could easily buy a series of views related to a particular theme.   Its apparent by viewing vintage stereoscopic images that photographers would try to choose vantage points which would emphasize the 3-dimensional effect. Some photographs that might be impressive when shot with a normal camera can seem thrilling, if not terrifying, when viewed with the full sterescopic effect. Even serious subjects, including very grim scenes shot during the Civil War, were captured as stereoscopic images. Alexander Gardner used a stereoscopic camera when he took his classic photographs at Antietam. When viewed today with lenses that replicate the three-dimensional effect, the images, especially of dead soldiers in poses of rigor mortis, are chilling. Following the Civil War, popular subjects for stereoscopic photography would have been the construction of the railroads in the West, and the construction of landmarks such as the Brooklyn Bridge. Photographers with stereoscopic cameras made considerable effort to capture scenes with spectacular scenery,   such as Yosemite Valley in California. Stereoscopic photographs even led to the founding of the National Parks. Tales of spectacular landscapes in the Yellowstone region were discounted as rumors or wild tales told by mountain men. In the 1870s stereoscopic images were taken in the Yellowstone region and they were shown to members of Congress. Through the magic of stereoscopic photography skeptical legislators could experience some of the grandeur of Yellowstones majestic scenery, and the argument to preserve the wilderness was thereby strengthened. Vintage stereoscopic cards can be found today at flea markets, antique stores, and online auction sites, and modern lorgnette viewers (which can be purchased through online dealers) make it possible to experience the thrill of 19th century stereoscopes.   Sources: Stereoscopes.  St. James Encyclopedia of Popular Culture, edited by Thomas Riggs, 2nd ed., vol. 4, St. James Press, 2013, pp. 709-711. Brady, Mathew.  UXL Encyclopedia of World Biography, edited by Laura B. Tyle, vol. 2, UXL, 2003, pp. 269-270.   Photography.  Gale Library of Daily Life:  American Civil War, edited by Steven E. Woodworth, vol. 1, Gale, 2008, pp. 275-287.

How School Legislation Impacts Teaching and Learning

How School Legislation Impacts Teaching and Learning School legislation includes any federal, state, or local regulation that a school, its administration, teachers, staff, and constituents are required to follow. This legislation is intended to guide administrators and teachers in the daily operations of the school district. School districts sometimes feel inundated by new mandates. Sometimes a well-intended piece of legislation may have unintended negative ramifications. When this occurs, administrators and teachers should lobby the governing body to make changes or improvements to the legislation. FederalSchool Legislation Federal laws include the Family Educations Rights and Privacy Act (FERPA), No Child Left Behind (NCLB), the Individuals with Disabilities Education Act (IDEA), and many more. Each of these laws must be adhered to by virtually every school in the United States. Federal laws exist as a common means to address a substantial issue. Many of these issues involve the infringement of student rights and were enacted to protect those rights. StateSchool Legislation State laws on education vary from state to state. An education-related law in Wyoming may not be an enacted law in South Carolina. State legislation related to education often mirror the controlling parties core philosophies on education. This creates a myriad of varying policies across states. State laws regulate issues such as teacher retirement, teacher evaluations, charter schools, state testing requirements, required learning standards, and much more. School Boards At the core of every school district is the local school board. Local school boards have the power to create policies and regulations specifically for their district. These policies are constantly revised, and new policies may be added yearly. School boards and school administrators must keep track of the revisions and additions so that they are always in compliance. New School Legislation Must Be Balanced In education, timing does matter. In recent years schools, administrators, and educators have been bombarded with well-intended legislation. Policymakers must be attentively aware of the volume of education measures allowed to move forward each year. Schools have been overwhelmed with the sheer number of legislative mandates. With so many changes, it has been almost impossible to do any one thing well. Legislation at any level must be rolled out in a balanced approach. Trying to implement a plethora of legislative mandates makes it almost impossible to give any measure a chance to be successful. Children Must Remain the Focus School legislation at any level should only be passed if there is comprehensive research to prove that it will work. A policymakers first commitment in regards to education legislation is to the children in our education system. Students should benefit from any legislative measure either directly or indirectly. Legislation that will not positively impact students should not be allowed to move forward. Children are Americas greatest resource. As such, the party lines should be wiped away when it comes to education. Education issues should be exclusively bi-partisan. When education becomes a pawn in a political game, it is our children who suffer.

Obesity Essay Example | Topics and Well Written Essays - 1500 words - 3

Obesity - Essay Example Over the last centuries, research indicated that obesity was related to rich households where food was in plenty thus individuals could afford to overindulge. However, recent studies have shown a deviation from the traditional perspective where the findings indicate that households with higher risks of obesity were the poorest families in the United Kingdom (UK). This can be attributed to the fact that poor families are not in a position to afford adequate and nutritious diets. They instead tend to buy junk food, which is relatively cheaper and convenient because some nutritious diets require time to prepare and other accompaniments. This paper aims at discussing the title ‘In Western society, the poor are now for the first time in history, proportionately the most obese portion of the population’. Obesity generally translates to having too much body fat, which contributes to their being overweight. Obesity leads to reduced life expectancy because of the health risks it exposes people to like diabetes type 1 and 2, hypertension, heart disease and cancer. Obesity is caused by the consumption of excessive high-energy food intake, lack of physical activity and through genetic susceptibility although this is rare phenomena. Lack of physical exercise and adequate diets are leading causes of obesity. Consumption of low quality diets rich in energy and sugar content lead to accumulation of fat in tissues and consequent weight gain (Murphy 22). Lack of physical activity that is encouraged by a sedentary lifestyle contributes to lack of exercise. All of these factors combined, result in reduced morbidity of an obese individual because their weight becomes too much to bear. Their legs become swollen due accumulation of water caused by stress subjected to them by the excess weight. Obesity is a leading killer condition in the world, but it does not kill directly, it is the health risks that being obese one expose to, that cause death. The sad fact is that it is a preventable and treatable condition, but it continues to kill millions of people every year all over the world. The most effective mode of preventing obesity is leading a healthy lifestyle by consuming nutritious diets and maintaining proper physical health through exercise. Treatment of obesity follows the same principles applied in prevention, which are the most effective, and user friendly. There are other methods, which are considered extreme by some people, and they include surgery to remove excess body fat. Liposuction is such a surgical procedure where excess fat if sucked from an individual’s abdomen. The best way to manage obesity is by dieting which means consuming food that is low on high energy and sugars, and instead increase intake of vegetables and fruits. Physical health is also a vital component of managing obesity. Earlier research studies indicated that obesity was a condition associated with the rich, people of affluence. During the middle ages in Eur ope, rich people were revered for being obese, and it was an accepted norm, which represented their stature. In countries like Japan and China, obesity was referred to as the disease of the opulent in society. In more recent times, research studies have established a changing trend in the prevalence of obesity among rich households. The trend has changed from rich families having individuals who are obese to poor families having people who are obese. This

Hydrogen fuel cell technology Essay Example | Topics and Well Written Essays - 1500 words

Hydrogen fuel cell technology - Essay Example Because of this, hydrogen stored in tanks of any construction will evaporate at an approximate rate two percent per 24 hours. As hydrogen gas penetrates a container, it initiates structural changes which cause the metal to become increasingly brittle. Another concern is the size of fuel tanks necessary to carry hydrogen fuel. To substitute the energy capability delivered by 20 gallons of gasoline would require approximately 62,000 gallons of hydrogen gas. To this point, low-density compressed hydrogen is used to power automobiles, which does not allow for the same range as does gasoline. Additionally, compressed hydrogen carries the risk of leaking through fuel tanks or escaping from the result of an accident thus causing an explosion. The Hindenburg incident is an example of the volatility of hydrogen gas. Liquefied hydrogen stores in a much smaller space, 60 gallons equates to 15 gallons of gasoline. However, there are the impediments to the storage of liquid hydrogen. It is a very cold substance, enough cold enough to freeze air (Romm, 2000). This frigidity quality plugs up valves in lines that carry the liquid hydrogen which has caused accidents in experimental vehicles. However, the rate of energy return is certain to improve as research continues. Other research has found that powdered metal hybrid compositions used for storage tanks allows for less volatility of hydrogen but are far heavier than conventional tanks (Romm, 2000).

Will - Hobsons Choice Essay Example for Free

Will Hobsons Choice Essay Despite the disliking of the sisters, it is told that Will remarks that he rather likes it. He also adds a long, pleasant comment about kissing nice women. This already shows how his attitude is changing towards making contact with other people. On the other hand, I think the writer hints the presence of dramatic irony in a subtle way. In the times when the play was written, the male in the family were almost always superior; especially because women did not have equal rights. However, throughout the rest of the play, Will is obviously shown to be controlled by Maggie all the time. Just as the couple prepares to leave for their wedding, Maggie asks Will for his honest opinion of their marriage, and if he wants to marry her at all. Will reassures her that his mind is made up, which pleases her; but as he carries on talking, Maggie intercepts as soon as he says the word resigned. I understood the word resigned as that he accepted their marriage with a little reluctance. Moreover, there may be some positiveness to his speech as Will says he will say Yes to the parsons questions at the church. Furthermore, Will answers Maggie by the phrase Yes, Maggie. This reminds us again, the dominance of Maggie over Will. I think that there is a big difference in Will, comparing Act 2 and 3 of the play. At the beginning of Act 3, Will gives a toast to the guests of the dinner after the wedding. In contrast to his usual speeches, he gives an impressively long speech. Although, it is still evident that he has not yet perfectly mastered his reading skills. As Will struggles to read a word in the middle of his speech, Maggie interrupts in an undertone, and he carries on. Moreover, Will is shown to have been stammering all throughout his speech. However, I think that this is an amazing improvement in his educational side, as it is told at the very beginning that Will is not fully literate, and that he cannot write. After his speech, he is complimented by numerous guests, and it is told that Maggie has been educating Will. This can be shown as Wills first change by the influence of Maggie, his wife. Likewise, the major consequence of Will and Maggie moving out of the Hobsons family house would be in the introduction of Act 3. In the first paragraph, the sentence William Mossop, Practical Bootmaker, stands out. It is said that the phrase is shown on each window of their cellars. This shows Will has become a master of a boot shop of his own. Although in a small scale, this is an enormous change in Wills life. As he owns a shop, he is now able to earn how much he deserves as a good boot-maker, and therefore feel confident, and complacent about himself. Following the wedding dinner, Will is left with some male characters alone at the shop. At this point, Wills reluctance of being left with Maggie alone is shown through his speech, fond of company. However, this is later shown as a positive reluctance of his shyness of being with Maggie, which could also mean that he has started to recognize his loving feelings towards Maggie. This is confirmed by the other characters suggesting that he is shy of his wife, and Will admitting it afterwards. There is also a happy laughter in the middle, which suggests that Will has developed socially. Moreover, his phrase above is an enormous difference to Will at the beginning of the play. This is presumably because Will is much less inhibited than he used to be. I think his speech shows a little of his increased interest of interacting with other people as well. A crucial scene to support that Will has changed in his characteristics would be when Henry visits the couples cellar for the first time. As Henry is knocking on the door, Maggie quickly reminds Will that he is the gaffer at their place. In other words, she is encouraging him to have confidence in himself as much as he can, as he is the master at the shop. To acknowledge this to Henry, Maggie asks Will if she could allow him inside the shop, and Will answers loudly and boldly. This is presumably an awkward situation for Henry, as he had been Wills master when he was at the Hobsons boot shop. Those two words indicate how pompous and in-control he sounds, especially to Hobson, as he also speaks very much like a master. In truth, Will may be a little nervous inside, confronting Henry in this way; however he decides to hide his weakness. By the end of Act 3 of the play, the celebrations of their wedding are coming to an end, and it is the couples first night together. Maggie is already in the bedroom, and Will has a little moment alone in the living room. He repeatedly walks back and forth to the bedroom door as he hesitates whether he should go in, or not; also looking shyly at the door. In the end, he decides to lie on the sofa, to sleep in the living room. Nevertheless, Will gives occasional glances at the bedroom door. This indicates his mixed feelings about their first night after marriage. I think it could mean his coyness, but mainly uneasiness of not being brave enough to go into the bedroom. I think the most hilarious part shown in the play, about the couple, is when Maggie brings Will into the bedroom. As Maggie approaches Will, it is said that she grabs him by the ear to return to the bedroom. This shows that Maggie is still the dominant of the couple. Although Will has changed a lot in his personality, it is generally seen that he remains being absolutely obedient to Maggie as much as a loving husband would do to his wife. Henry, the eldest character of the play, is seen to be unwell. As he is rejected by his other daughters, Maggie is left with the responsibility of taking care of him. Moreover, it is decided that the couple will move into the Hobsons house. Because of that, there is an argument between Henry and Will about the boot shop. Although Henry is presently the master of the shop, Will also is the master of his own shop. The typically selfish Henrys character is shown here, as he offers Will the old job and the old wage of 18 shillings a week. Ignoring the ungenerous offer, Will offers Henry a choice of being taken in partnership or not being taken care by the couple. The couple discusses the name for the shop without Henrys agreement, and there is another argument as he interrupts with strong dissatisfaction. Although it does not seem obvious at start, there is a sense of dramatic irony, when Maggie is speaking against Will in order to test if he is brave enough to stand up to Henry. When Henry has gone, Will shows us the innocent side of him, asking Did I sound confident, Maggie? Despite Maggies praises, Will admits that he trembled in his shoes, which makes the readers smile, to see the old Will again. Moreover, it is seen that Will does not call Maggie by the name Miss anymore, which suggests their intimate relationship. Another evidence to support the closeness of Will and Maggie are in the following scene. It is told that Maggie was married to Will with a brass ring. Brass rings, in those days, were very cheap and undecorated, often used by the poorer people. I could describe Maggie as being thrifty, although the wedding ring must still be very meaningful for her. Will mentions that he has some improvements to work on, meaning to surprise Maggie with a new ring. However, Maggie refuses for the reason mentioned above. The following scene of Will, when he kisses her indicates a mutual love between the couple at last. I think this is a significant change in Will, which happened as he gradually recognized Maggies affectionate feelings. From this, you can see how enormously Will have changed, and how he was influenced by other characters and his environment. I have been deeply impressed by how much Will have improved in diverse sides of his characteristics. However, throughout the story, there is one part of him that does not change at all. That would be his typical speech, By Gum! Lower 5 17/05/07 Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Miscellaneous section.

Joseph Conrads Heart of Darkness Essay -- Heart Darkness Joseph Conra

Joseph Conrad's "Heart of Darkness" Joseph Conrad's novel "Heart of Darkness" written in 1902 is an overwhelming chronicle of Marlow's journey into the heart of the African continent. It is one of the most influential novels of the twentieth century. In this ghastly and horrific tale, Marlow leads an expedition up the Congo River, only to find everything is not as it seems. This haunting and mysterious story takes him into the unbearable core of the jungle. The novel also explores trade and exploration, imperialism and colonization. The use of darkness means several things in this book. It is used in the title, as "Heart of Darkness" many people doesn't understand the book, or the meaning it brings with it. I feel that the title represents much more, it has many meanings. The first being, the darkness and evil of somebody. In the book, the evil comes out of Marlow and Kurtz, as they get deeper into the jungle, the more evilness comes out from inside their hearts. I think that Conrad is trying to show us, that everyone is the same, until they get somewhere else an...

‘America’ by Jean Baudrillard

During the dawning of the new age, America has always fascinated foreigners with its magnificence and grandeur as if alluring then to come and explore its endless possibilities. Even philosophers of arts and sciences as well as well known personalities in the field of literature describe their American travel as exciting and memorable. They are all captivated by the country’s vast wide open spaces, people’s culture and advances in technology.One of France’s leading philosophers Jean Baudrillard, well known for his postmodernism and mysterious philosophical views on historical and present events was also captivated by America’s great elements of cultures and advancement. Baudrillard became more encouraged to launch his own travel when he learned of French philosopher Tocqueville’s American journey. And so in the mid-1980s, Baudrillard made his own travelogue and documented his findings in his book, America (1988).This book was originally written in F rench and presented Baudrillard’s observations of American culture, advancement in civilization as well as the illness of America itself. According to him, what can be read from this book is merely his observation on his visit and should not be taken seriously but not necessarily for granted. Baudrillard was known for his witty and opposing views which he clearly shown from his other writings.His use of metaphor and linguistic style may not be so common to everybody but reading his lines altogether and understanding his motives will bring you to conclusion that he was really an observer and a critic with extra-ordinary perception on events (Baudrillard, 1989) Most part of the book talk about some of the states he visited as well as his discovery of the people, what is within them and how they live in their societies. One can notice his astonishment with America which he wrote in his most charmed but satirical manner.Part of the book which described best what America is all ab out was â€Å"Astral America†. On this section, he said that being in America was like being in the land of Utopia where everybody seems to be living in their blissful society, complete with amenities, freedom and the advantages using the latest technology. The book America also discusses many significant observations and his analysis which he put in many sections such as Vanishing Point, New York, Utopia Achieved, The End of US Power and Desert For Ever and Astral America.Astral America described the highest point where America already has its lead in innovations, extensive urbanization and great industrialization among other industrialized nations. Although Europe was already enhanced in terms of industrialization during the 1980s , America has always been the leader in the aspect of economic advantage. This probably encouraged Baudrillard to travel to America and see deeply for himself the status of a grand nation that is continually moving and upgrading itself to be more secured and independent.Reading Astral America, you could feel Baudrillard’s awe for America’s vast territory and its advancement in many angles. Its modern populations spread among great cities and lands where everybody lives in glorious days. His description of this nation was of a prosperous country where Disneyland is a place people from all over the world want to visit. Furthermore, he said that you could find in this nation the perfect combination of entertainment and fantasy. Everybody do their job with their modern machines and the use of their technology for entertainment is endless.As he was quoted on following: Astral America. The lyrical nature of pure circulation.. As against the melancholy of European analyses†¦ The exhilaration of obscenity, the obscenity of obviousness, the obviousness of power, the power of simulation†¦Sideration. Star-blasted, horizontally by the car, altitudinally by the plane, electronically by television, geologically by deserts, stereolithically by the megalopoloi, transpolitically by the power game, the power museum that American has become for the whole world (Baudrillard, 1989, p. 27).However, throughout his American travel, Baudrillard made the impression that he was conscious of his status as a European because of the comparison on what he saw. In between the lines, he described Europe as an inescapably old, ethnic, contrived, confined and accustomed with lesser modernization wherein he view America as more than the reality, formed into a vast realization of cultures and colorful depiction of replication from different cultures. Such as on the following excerpts: Why should I go and decentralize myself in France, in the ethnic and the local, which are merely the shreds and vestiges of centrality?I want to excentre myself, to become eccentric, but I want to do so in a place that is the centre of the world. And, in this sense, the latest fast-food outlet, the most banal suburb, the blandest of g iant American cars or the most insignificant cartoon-strip majorette is more at the centre of the world than any of the cultural manifestations of old Europe (Baudrillard, 1989) But Baudrillard also declared some critical views about America. Here, he said that other Europeans see the grand nation as a land of barbarism. That although it was a great nation full of life and abound with opportunities, it has also its own disease and flaws.In Astral America, he does not see America as all glory although it is unlike Europe that had its dark historical days on wars. He sees America as a vast desert where culture, politics and gender are in a state of commotion. There is also hunger, internal conflict, discrimination and prejudice. He wrote that: America always gives me a feeling of ascetism. Culture, politics – and sexuality too – are seen exclusively in terms of the desert, which here assumes the status of a primal scene†¦Even the body, by an ensuing effect of undern ourishment, takes on a transparent form, lightness near to complete disappearance.Everything around me suffers this same desertification (Baudrillard, 1989). Even at the rural sides of America, the grandest of homes and the beauty of the landscapes cannot hide the over simplicity that is embracing the monotonous life of the American people. Thus the Utopian dream cannot be in full reality itself but only a temporary solace from the harshness of the Western life. America after all is not free of problems but unlike other nations it is undeniably one big nation that faces its problem head on. As Baudrillard was quoted on the following: On the aromatic hillsides of Santa Barbara, the villas are all like funeral homes.Between the gardenias and the eucalyptus tress, among the profusion of plant genuses and the monotony of the human species, lies the tragedy of a utopia dream made reality†¦This is America’s problem and, through America, it has become the whole world’s p roblem †¦(Baudrillard, 1989), p. 30) But even as Baudrillard’s depiction of life to the harsh environment of the Americans, he said they can take setbacks squarely. That even in war one can observe their presence of mind is always intact. Also he never failed to observe America’s ruler and their influence on their people.Nevertheless, he also took notice of American politics as well as he sees political power in America as a uniting factor which binds people in one great nation. Although he never mentioned of France’ leaders in America as well as its absence on the section on Astral America, his discussion with America’s leaders did signify that there is also a difference between his country’s rulers as well as America’s political leaders. His mentioned of America’s leaders as they influence the whole America in their fight for freedom and justice were properly justified.In Astral America, he wrote some lines on the countryâ€⠄¢s leader’s influence on their people. As he wrote that: The smile of immunity, the smile of advertising: â€Å"This country is good. I am good. We are the best†. It is also Reagan’s smile – the culmination of the self-satisfaction of the entire American nation – which is on the way to becoming the sole principle of government (Baudrillard, 1989). In terms of advancement, Baudrillard’s depicted America’s perfect expansion of technology with the latest use of transportation and communication.Cities were alive with people and modern structures. All kinds of recreations and sports are there recognizing it as the power museum of the world. He even asks himself why he should stay in France and be with the shadow of France when he can even stay in America and do what the Americans do. But comes here comes Baurillard’s strict observation. He theorized that America could just be a dream or a reality. He said that although he considers this country much like Utopia where everything may be in realistic and in unrealistic state he only see its population as if living in simulation.They can be the model of lesser nations and ideal material of the modern world but they also have flaws and infirmities. He further discusses that America was like a giant hologram as if all information is contained in one whole element and holds everything in place. For example, every state from every direction offered the same services as he delightfully stated: America is neither dream nor reality. It is a hyperreality. It is a hyperreality because it is a utopia which has behaved from the very beginning as though it were already achieved.Everything here is real and pragmatic, and yet it is all the stuff of dreams, too†¦The Americans, for their part, have no sense of simulation. They are themselves the simulation†¦(Baudrillard, 1989). The book America also talks about the hostility of the Wild West, the dazzling sound of the jazz, the vacant and morbid deserts of the South-West, the neon lights of the motels and gang warfare in New York City. He also sees America as a vast empty space with savage and mixed-cultured people populating the cities.In short, he sees America as an advance nation existing with all its special effects but taking a deeper look inside its system is a hollow society living in an artificial world. During his class film lectures, he always discusses about the Vietnam War in the 1960s. He claimed that in reality, America did not win the war on the ground but only paralyzed the small Asian country. Although the US was always portrayed as victorious such as on popular movies like The Apocalypse Now and Platoon, accordingly these films did not significantly depicted reality but were made only for entertainment with the use of modern cinematography.From the French journal Liberation, Baudrillard stated that the 1991 Gulf War did not actually take place. That everything people have seen o n TV was only â€Å"hyperreal images† created and manipulated by no less than the newest technology on cinematography. That America has only made a perfect visual art that artificially portrayed realism to achieve a striking and realistic effect but actually did not presented the real photographic representation of what is behind the event.Throughout the 1990s, almost all of Baudrillard’s work focus on hyperreality theme of the postmodern culture and yet his writings are sometimes disjointed and aphoristic. To simply said, his works expresses his own opinion or even the general truth but not necessarily the reality itself. On the 20th of November 2005, Deborah Solomon of the New York Times Magazine interviewed the French philosopher regarding some background and belief of the archetype â€Å"French† intellectual. Solomon wants to dig deeper to discover what is behind the man’s quality as a journalist and a philosopher.From the interview, Baudrillard alway s respond with alertness and proudly discussed his philosophical views on life, the realities of war, and the attitude of man toward logical thinking and simple reasoning. Although the interview leads to a seemingly ridiculous question such as how he believes that the US invasion of Iraq was to spread freedom and not war, Baudrillard answered his most rhetoric answer. He stated that: What we want is to put the rest of the world on the same level of masquerade and parody that we are on, to put the rest of the world into simulation, so all the world becomes total artifice and then we are all-powerful.It's a game (cited by Parker, 2005). This led to Solomon’s conclusion that Baudrillard’s ideas although are unfathomable at first glance, they are however most fascinating and compelling. That this man who uses his intellect to surmise and analyzed things in his most amusing and bewildered manner was a serious man. He normally uses words like â€Å"hyperreal† and â₠¬Å"transistorize† to commonly describe on what he believes in. Baudrillard writes with a kind of unstoppable electric lyricism that is fast-paced but transparent. He diced his statements with jargon and sometimes uses technological idiom that provides his prose a metaphorical suppleness.His accounts which he diligently introduced in his book America were put through most depictive and striking description while identifying the facets of the modern American life. Of New York for example, he wrote that: It is a world completely rotten with wealth, power, senility, indifference, puritanism, and mental hygiene, poverty and waste, technological futility and aimless violence, and yet I cannot help but feel it has about it something of the dawning of the universe (Parker, 2005). His great influence on literature can also be seen on the blockbuster movie â€Å"The Matrix†.Filmmakers Andy and Larry Wachowski picked the idea when they discover of Baudrillard’s book â€Å" Simulacra and Simulation†. Although Baudrillard do not like the idea that his work would be represented in a film that is not real, he said that the scheme of using his work was not properly advised and called for. Some people consider his works as unbiased literature that are constantly intriguing while they cross the borders of normal criticisms. Mr. Baudrillard tackled different subjects ranging from race and gender, art and literature, to the present day trauma such as the September 11 terrorism.Although his comments are openly misquoted and misunderstood they altogether sparked controversy. Nevertheless he was clearly known as more than an observer with alarming analytical mind and always opinionated with his own subliminal eccentricity. The editor for Lire literary magazine Francois Busnel said of Mr. Baudrillard that he was unique in his own ways because he is very independent in his ideas and does not take sides. Considered as a postmodern guru of our time, his observa tion and analysis of today’s society emanate from his own distinction to shape in with any theoretical category.Wearing thick glasses, his look emanates a warm personality although many know him for his black humor and witty aphorisms. He was always quoted for his postulation of today’s world where everyone lived in his simulated world that the real thing has vanished and everything was replaced with artificial feelings and situations. As a proof that things were getting unreal in our world were the establishment of shopping malls, amusement parks, sensationalized TV programs and news programs. Television shows and films are only animated by no less than actors devoid of authenticity and meaning.He always advises the media that the pursue for reality cannot be truly accomplished because the world today abounds with illusions. His interview in 2005 by no less than The New York Times was all about his beliefs on today’s values and the need for freedom. Baudrillard was quoted that all of man’s values are simulated and that freedom was the most abused of all the given privileges. That anybody have a choice between buying material things because it is a simulation of freedom. He also criticized the practice of the consumers in which they buy material things out of necessity but of the status and label on the product.Again, as we refer in his travelogue Astral America which he originally wrote in 1986, he was remembered writing that America has all the simulated freedom in purchasing and having things that is not really necessary. For him, America’s advantage in terms of product availability is the original version of modernity as the French were just a copy with subtitles. He could be implying that although America having to exist in complete state of unreality was still adored and looked upon by no less than another great nation as France.Although he was always aloof and shunned media most of the time, his articles can frequently be found on newspapers in Paris. â€Å"The Spirit of Terrorism: And Requiem for the Twin Towers† was one of his recognized writings which he made in dedication of the 9/11 attack. He argued that through creating self reality, the Islamic fundamentalists have made their own simulation that the West would constantly be their targets for terrorism. Baudrillard was oftentimes branded as obscure, indifferent and reversely opinionated because he was unlike other postmodernists as he always disagrees with simple reasoning.Alan Sokal and Jean Bricmont, both author and publisher of the 1998 book Fashionable Nonsense: Postmodern Intellectuals’ Abuse of Science also have something to say on Baudrillard’s attitude and comments. They said that, â€Å"if the texts seem incomprehensible, it is for the excellent reason that they mean precisely nothing† (Cohen, 2007). But the French critic does not give a damn on such acid remark. He said that, â€Å"what I’m goi ng to write will have less and less chance of being understood but that’s my problem† (Cohen, 2007),On March 6 this year Jean Baurillard died in Paris of long time illness at the age of 77. The internationally celebrated and influential French intellectual who achieved world fame for his rhetoric that is always incomprehensible by the simplest of mind and the author of more than 50 books left a vacant space in the midst of a denser and over-apocalyptic mesh of misunderstood scenarios. A legend of his own kind, he will never be forgotten by those who believe in his underlying principles and unusual philosophical views (Cohen, 2007).Jean Baudrillard may not be so popular to many because of his indifference to the common postmodernist literary figures. But upsetting common analysis of a situation through independent reasoning and protracted logic somewhat separated him from the ordinary that are overused and boring. We may never see one like him in our modern age but someb ody might dare to be different in reasoning just like him and might also provide us a more in-depth perception of things and events.His book America provides us the view on how an intellectual personality like Jean Baurillard sees America from different perspective. In Astral America he introduced us more with a deeper understanding on how a European see America as a modern world but full of artificial elements that produces artificial excitement. Although his intention in writing this travelogue was only to write about a simple travelling experience, many considered this literature as his way to present America to the people in Europe what in reality America is.References Baudrillard, J. (1989). America: Verso. Book. http://books. google. com/books? id=73CCg_I_rKsC&pg=PA27&dq=Jean+Baudrillard+Astral+America&sig=RRWmj6kYLk-pDpemPyPahbeMouk Cohen, P. (2007, March 7, 2007). Jean Baudrillard, 77, Critic and Theorist of Hyperreality, Dies The New York Times from http://www. nytimes. com /2007/03/07/books/07baudrillard. html? _r=1&oref=slogin Parker, H. (2005). Old Europe, Astral America On Jean Baudrillard, Nassau Weekly. Magazine. http://www. nassauweekly. com/view_article. php? id=408.

Fermentaion

Dilution is achieved by controlling the flow of process water from the dilution tank TUB 1201 into the mixer GAL. 1230. Process water flow rate is controlled to achieve the desired density of the mixed solution. The now diluted C-molasses solution flows into the vapor condensate EAI 1204, where it is preheated by the condensing hot water vapor from the flash tank TUB 1203. The solution is preheated to about 75 to ICC. The preheated solution flows into the hydrothermal GAL. 1231 where the temperature s increased to between 85 to ICC, using the 7 – lobar saturated steam as a heating medium.The then heated solution enters the cyclone IF 210. The cyclone is responsible for removing solid purities that may be present in the concentrated C- molasses. The discharge valve on the cyclone will open periodically to dislodge the cyclone. The diluted, heated and now ‘cleaned' C-molasses then flows into the intermediate/ Buffer Tank TUB 1202. The tank is equipped with a level indicato r control that controls the flow out of this tank maintaining a desired level set point. The stream is then pumped out into the second hydro heater GLOBAL where the temperature is increased to between 121 to ICC, using the 7 – lobar saturated steam.The hydro heater GAL. 1232 is equipped with highly delicate temperature indicator controller; this temperature control is a Critical Control Point. When the temperature drops below ICC, the sterilizer will go into recirculation and will stop feeding forward to the sterile tanks. This is designed to prevent Coli and C. Botulism to enter the sterile tanks. These are harmful micro-organisms that are not suitable to fermentation and human consumption. The heated solution then flows through the retention coils and into flash tank TUB 1203. The flow through the retention coils is controlled at a backslappers of kappa.The coils are interchangeable since there are two coils, one online and the other on standby. The flash tank is kept under vacuum – 35 to -kappa by using the vacuum system. The flash tank TUB 1203 is protected from over-pressuring by pressure relief valve installed into the vacuum system. The vapor leaving the flash tank is condensed by incoming diluted C-molasses in EAI 1240 and forming condensate that flows to the inch separator vessel. This separator easel separates liquid from vapor and also forms a barometric seal into the seal pot. L.DEVELOP DIAGNOSTIC TOOL FOR THE EFFICIENT OPERATION OF THE PLANT/ SECTION OF PLANT UNDER CONSIDERATION. The diagnostic tool for the efficient operation is a system developed for better and safe way of operating a system. These processes include daily maintenance to ensure that a system is performing at its best. There a programs that is designed for each operation of the plant to maintain stability and safety operation through monitoring. There are alarms installed in the plant to alarm operators of deviation from normal operation of the plant.Deviations can b e of process out of specification and danger alarms of hazards in the plant. At Anchor Yeast Durban the company has a dedicated and well developed system of monitoring deviation throughout the plant operation for the efficient operation. There are DOCS and software such as Aurora. Aurora is used for daily operation maintenance and keeping records of the plant operation. Without these systems the plant will be a danger to employees and the surrounding environment. These tools assist in managing and implementing efficient ways of operation of the plant.With the tools it is possible to determine and strategies the optimal peak operation for the plant in the next hour of operation and for the 24 hour of operation. They provide demand response strategy for emergency situations, such as extreme unwanted condition of the plant operation. With these the company always adheres to maintains high standard of delivery to its customers, through meeting schedule timing for the production and safe ty and cost efficient way of saving energy. Fault Tree Analysis is a broadly used deductive method for the efficient operation of the plant in designs and daily operations to minimize costF. HAZARD AND OPERABILITY STUDY (HAZARD) OF THE PROCESS OR PART OF THE PROCESS UNDER CONSIDERATION. Hazard and Operability study is the method in which a multi – discipline team performs a systematic study of a process to identify hazard and problems which prevents efficient operation. The technique is applied to new plant development and existing Operations for better and safe Operation. The method is also applied to continuous and batch process. The study provides opportunities to engineers to let their imaginations go free and think of all possible ways in which a hazard or operating problems might arise.Engineers have to ask themselves the following questions when performing HAZED study: What can go wrong? This is the first and most important stage in any hazard study, is to identify the most important things that can go wrong and produce accidents or operating problems. What will be the consequences? Engineers need to know the consequences to employees, members of the public (community), plant and profits, now and in the long term. How can it be prevented? – Safeguard Engineers need to administer controls that will prevent accidents from occurring, or make them less probable and protect people from the consequences.What should be done? – Solution At this stage engineers weigh their options to resolving the accidents, by comparing the risk (that is, the probability times the consequences) with generally accepted codes and standards or with other risk around them. Is it worth the cost? Engineers should compare the cost of prevention with the cost of the accident to see if the remedy (solution) is reasonably practical or they should look for a cheaper but efficient solution. Prevention At this point engineers have come up with a solution but before comm encing to put the solution in motion they should assess their solution, I. Perhaps their method of prevention has disadvantages and better methods of prevention should be suggested. Figure 1: Hazed Procedure [Figure 2. 1, Peg. 9: Hazed and Hazard Identifying and Assessing Process Industry Hazards, Tremor Klutz 3rd Edition] P. PROBLEM SOLUTION TO A CUSTOMER REQUEST (TECHNICAL REPORT) Unhappy customers are bad news for the company and the business. It takes one unhappy customer to steer away prospective customers away from the company. Unhappy customers have their reasons. Some customers have unrealistic expectations and some they Just don't feel well with the business.We must be hones some customers complaint are legitimate and realistic and we as the suppliers we must attend to their complainants with honesty and integrity to build on good customer relationship. Whatever the cause, unhappy customers are our hope for future business and we want them happy again for the business. Cust omer may not always be right but he or she will always be the customer we want and need. So we need to take care of our customer and take control of their complaints and them to our own advantage. There are seven (7) steps in resolving customer complaint which eave proven to work well. . Listen Intently: Listen to customer and do not interrupt while telling you a complaint. They need to tell their story and feel that they have been heard. 2. Thank Them: Thank the customer for bring the problem to your attention. You cannot resolve a problem that you do not have full details about or solve it on assumptions. 3. Apologies: Sincerely convey to your customer and apology. This is not the time to make Justification and making excuses. You apologies, that's it. 4. Seek the Best Solution: Determine what the customer is seeking as a solution, Ask the customer. Reach Agreement: Seek to agree to the solution that will resolve the problem to their satisfaction. 6. Take Quick Action: Act on the problem with a sense of urgency. Customer will respond positively to your focus on helping them immediately. 7. Follow Up: Follow up to make sure that the customer is completely satisfied. TYPICAL CUSTOMER REQUEST AND SOLUTION At anchor yeast we have customers all over the country and across the border. Customer happiness is very valuable to the company and any complaint is attended with urgency and caution.As one of largest yeast making company in South African, e are always under pressure to deliver on time and meet our customer wants and needs, and still performing to our utmost in producing high quality yeast. There are trucks coming in the plant to collect cream yeast and deliver to customers. One of the company that we always work with very closely is Anchor Yeast Johannesburg were most of the cream yeast produced at Anchor Yeast Durban is transported to, for further applications. There are Unitarians coming on daily basis to collect the product.Delays are very stressing the r elationship between the two companies. The Unitarians ruckus come from Johannesburg Debug) with molasses to Durban Anchor Yeast. The molasses is a raw material that is used to make yeast. When the trucks come on site they first have to go to the company's weighbridge before being offloaded. After being weighed the truck is offloaded either Tank offloading point or at the HTML offloading point. Offloading of the truck takes three (3) hours maximum then truck goes back to be weighed. After the truck has been weighed, it goes to the CHIP (Clean In Place) point to be Caped.Coping is a process where the truck is being clean using chlorinated water and Caustic. This process takes one hour (1 her). After the CHIP the truck is ready to be loaded with cream yeast. The loading process takes one hour (1 her). Then after that the truck is ready to go back to Judder with the product. Customer Complaint: Unitarians tankers are taking to long at Anchor Yeast Durban to turn around back to Anchor Ju dder. Possible causes of delays: At Anchor Yeast Durban there are three companies that come on site to deliver molasses.The Subs Hertz Borders Trucks (GHB) and Gridiron Terminal Trucks and local delivery trucks that that transports cream yeast to Durban based customers ND other customers across the country. When the Unitarians trucks from Judder comes onsite to deliver molasses there are always trucks waiting, loading or offloading molasses. There are only two offloading points at the company. Unitarians have to wait for other trucks which came before to finish offloading and loading. The trucks can sometimes wait for over three hours depending on the number of trucks offloading. Sometimes production of cream yeast is very slow.That means every time the trucks arrives onsite to collect cream yeast, they wait because not enough cream yeast has been produced. The company having to aware of the complaint from the Anchor Yeast Johannesburg, the company came with solutions to the complai nt. There was a spreadsheet that was made to record the times the Unitarians come onsite and time finished to offload the truck. The spreadsheet included also the time it took to load a truck. With regard to running low on cream yeast there was a production time table set for everyday that how much needs to be produced and how much will be transported to Judder on daily basis.The number of other truck companies bring molasses was reduced to avoid Unitarians trucks to wait for other trucks to finish. It was also suggested that Unitarians trucks given first priority when comes to offloading. This meant when Unitarians is onsite and there is a truck waiting to be offloaded, the Unitarians truck will offload before the truck to avoid delays. The plant efficiency was increased and more of product was produced and made available for the Unitarians to transport. The implement solution has been running fro couple months now and been evaluated. The solution has been found to be working well and keeping the customer happy.Thought at the beginning the other companies were not happy with Unitarians having o bypass their trucks, but after some negotiations the other companies have come to accept the terms.